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Reimagine TSA to protect travelers: Column

Hour-long waits at security checkpoints are a leadership failure that leave us more vulnerable to terror attacks.

Kelly Moore
Chicago airport on May 16, 2016.

The disappearance and presumed crash of EgyptAir Flight 804, en route from Paris to Cairo, illustrates what’s at stake when we discuss airport security. Though it is too soon to say with any certainty why the jet went down, it nevertheless serves as an important reminder — in case one was needed — of the potentially devastating consequences of a security lapse.

It is in this context that we should consider what to do about the excruciatingly long security screening lines at airports around the country that have resulted in thousands of passengers missing their flights. Travelers have every right to be frustrated and angry at yet another government failure.

But more than convenience is at stake. As the recent attack at the Brussels airport reminds us, planes are not the only targets. Hundreds of unscreened people waiting in line in a relatively confined space with unscreened bags is an invitation for a terrorist attack.

The Transportation Security Administration needs to get serious about its response. There are several measures it should consider implementing immediately:

1. Dramatically lower the price of TSA PreCheck. The cost is now $85 per person older than 12, which could cost a family of four $340 for their summer trip to the lake. Ouch. Only about 2 million people have signed up for the program, falling far short of the goal of 25 million set for all so-called trusted traveler programs, including PreCheck and Global Entry. Although enrollment is valid for five years, the low numbers are clear evidence that the cost, coupled with the requirement of an in-person interview, is too high. TSA should consider a $10 individual or $15 family summer pass good through Labor Day.

2. Assess all airlines that charge for checked bags a hefty “user fee” to offset the cost of hiring more TSA screeners. Strict monitoring will ensure the airlines do not pass on the new user fees to passengers. No one wants to pay the additional fees for checked luggage — typically $25 per bag, each way — so people carry them on instead, slowing down screening lines. Last year, passenger airlines collected a whopping $3.8 billion in baggage fees. And every bag passengers carry on the plane is a bag the airlines don’t have to load, track and deliver.

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3. Alternatively, revise the carry-on rules to limit passengers to one regular size backpack (or something of equal size) and suspend airline baggage fees, at least temporarily. This will speed screening and ensure plenty of overhead bin space for everyone. Yes, this is going to make some people, especially business travelers, very unhappy, but until TSA is able to hire and train the increased number of screeners required, it will keep the lines moving.

4. Boost TSA hiring and expand screening capacity. TSA has committed to hiring an additional 768 screeners, a paltry 2% of the 41,928 screeners now employed. If, as TSA says, the number of travelers is up 12% since 2011 and the number of TSA agents is down 12% over the same period, then TSA has a math problem. Beyond that, TSA needs to deploy the screeners it does have more effectively. If there are only a handful of lanes and machines (metal detectors, body scanners and X-ray machines) to process travelers, then it doesn’t matter how many screeners you have standing around, there are going to be lines. The body scanning machines, in particular, create choke points. Either get more of them or supplement scanning with metal detectors.

5. Revise travel schedules to minimize crowding. The Department of Homeland Security should work with the FAA, part of the Department of Transportation, to reduce clustering flights at peak periods. Admittedly, the air travel system is a complex web of arrivals, departures and connections, but where possible, flights should be timed to avoid crowds gathering at the security checkpoint in the first place.

This is by no means an exhaustive list. The point is that it is not enough for TSA to say, "Come to the airport extra early."

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In the longer term, we need to reimagine security and function at our airports and other transit hubs. This includes how we hire, vet and train all employees, especially security and safety personnel, to be the world’s best experts in what they do; how we physically configure these spaces to accommodate increasing numbers of people; and how we process travelers from the moment they arrive until the moment they depart.

For example, our international airports lack the physical space to process travelers through immigration control when they depart the USA, which impedes the implementation of a fully operational entry-exit system first mandated by Congress in 1996. And there is virtually no screening happening at rail stations, though terrorists have carried out attacks on rail in Brussels, Madrid, London and Moscow, and targeted the New York City subway, to name a few.

Americans have the right to demand a security process that safely and efficiently screens travelers as well as congressional leaders, DHS executives and government workers capable of anticipating and solving problems when they arise. Having to arrive at the airport three hours early represents a failure of leadership, management and imagination. And the resulting long lines this failure produces are ripe for terrorist exploitation.

Kelly Moore served on the 9/11 Commission's border security team and co-authored 9/11 and Terrorist Travel. She has worked for the State Department's counterterrorism office, United Nations peacekeeping missions, the international war crimes tribunal and the U.S. Senate.  

In addition to its own editorials, USA TODAY publishes diverse opinions from outside writers, including our Board of Contributors. To read more columns, go to the Opinion front page and follow us on Twitter @USATOpinion

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