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EasyJet passengers told 'get off the plane or you will be arrested' after fuelling blunder makes flight too heavyThe flight from Birmingham to Geneva was over-filled with 10 tonnes too much fuel so the captain asked the last 37 customers to get off the plane. When some passengers refused to budge they were informed that three police officers were waiting in the airport terminal and would arrest them if necessary. (www.dailymail.co.uk) More...
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Congratulations to Easyjet for good professional service....remind me to floight with them in the future...!!
Service with a smile!
I work at Myrtle BEACH airport in S.C. and our facility will not defuel planes. Consequently there have been times when a plane was overfueled that they either burned off the extra or we removed bags and/or passengers.
If I knew the plane I was about to fly on was overloaded I would be the first to get off, that kind of lack of professionalism isn't just poor customer service, it's downright dangerous. I wonder who screwed up, was it a weight and balance mistake on behalf of the pilots or the ground crew??
Happened to my at CLE, I was more than delighted to deplane as I was sitting next to a 350 pounder on a CRJ-200. NO PROBLEM
From what I remember working in the operation at Heathrow it was once explained to me that the cost of de-fueling was approx one and a half times the cost of loading in the first place plus finding an empty bowser etc. So I believe cost to the operator is significant but safety paramount.