Having experienced secondary screening at JFK on my wife's first trip here 12 years ago... we waited 4+ hours, when I (American Citizen since birth) asked what is the reason for the delay... I was told to sit down and shut-up until they call us to the counter. That was the 1st time I was embarrassed to say I am an American. I understand they have a difficult job to do, but the "GOD" complex has to go.. FYI-The problem was that a man years back had used a passport with the same number as my wife's! So they had to obtain verification from her country that HERS was legitimate. I understand all of it except for the man with a gun at the holding room telling me to shut up and sit down. He (and anybody like him) need to be terminated.
Are you saying that United doesn't? I commute between MCO and CLE, and have had exceptional luck with Frontier. United seems to be late more times in a day than they fly :( I have missed more connections with United than I care to think about... usually, but not always, with their regional (farmed-out) flights, but it is still a United problem.
I have never felt that a better paid person was better than anybody else. While not flying the plane, the stewards/stewardesses on UAL's flights were the best paid and provided some of the worst service of all the airlines (Trans-Atlantic flights). I was told that those were the preferred routes and the SENIOR employees always staffed them. While I am not knocking their professionalism, the other airlines with younger, less experienced, lower paid people were always more pleasant to deal with... And it did not matter what the ticket price was!
I fly CLE >< MCO on Frontier quite frequently, since I have a business in Ohio and my residence in Florida. I have never had a bad experience with them, and like this article points out...I have done it for as little as $30 ROUND Trip! The average is $29 one way, and it's about a 1,000 mile trip. Yet, I hear people complaining that they don't like Frontier!
I book on line, so my only interaction is the person scanning my boarding pass, which takes a split second, and then saying goodbye when I deplane... The equipment seems much better than the regional jets on UAL, so what is there to be unhappy with?
