When working for Piedmont Airlines in the late 1980's - this was standard procedure. Using HUMANS with common sense, that worked for not only the passenger but for an airline that CARED about it's guests got things done. I met many a flight where the arrival flight was a bit late and escorted guests to their connecting gates - all for the comfort and convenience of the guests. When guests are put FIRST - they will continue to come back and fly with you. That's why small "puddle jumper" PI of the deregulation days grew and became a "Model of what an airline should be" and awarded Airline of the year in 1986. THOSE were the days!

(Written on 2019年 09月 04日)(Permalink)

I'm scheduled to be on one of their flights in late November - looking forward to it.

(Written on 2018年 09月 06日)(Permalink)

....and the snowflake melted....

(Written on 2018年 08月 17日)(Permalink)

...while turning a blind eye towards China, India, et al.....

(Written on 2018年 08月 07日)(Permalink)

another snowflake melts....

(Written on 2017年 12月 21日)(Permalink)

so do the "service animal" people.....took a flight out of Palm Springs last year on a regional jet and there were FIVE people with service animals! The flight attendant said it was pretty typical for Palm Springs flights, hardly get any service animals on other flights.

(Written on 2017年 09月 28日)(Permalink)

i was wondering how this would play out as I've often thought of the situation - which would take president - an allergy to an animal or the "service animal" (aka - not paying for your pet to fly). If the woman produced a certificate saying she had an allergy to certain animals - how would the situation have been solved? Too many people (snowflakes) with too many "issues". We've been flying for years and only recently started having problems like this. What went wrong and why?

(Written on 2017年 09月 27日)(Permalink)

Too funny....

(Written on 2017年 07月 24日)(Permalink)

With good training and guidance, let the front line agents handle events with the knowledge that management will back them up. Read the Tom Davis story of how he started an airline - Piedmont - and began a culture of training and trusting the front line employees. Then look at what the employees gave him - one of the best run airlines in history with both on-time and customer service excellence. Hire good people, train them well, trust them, back them up - and let them handle the situations. It's a good working environment for everyone - especially the customer.

(Written on 2017年 05月 08日)(Permalink)

CLT has a dedicated parking area (with picnic tables) overlooking one of the runways. Also CRW just opened an indoor viewing area with seats overlooking the runways.

(Written on 2016年 07月 07日)(Permalink)