customer service and courtesy should be the first line of defense if ual wants to change..when it was continental the personnel and the service was considerably better..with the covd issue,in rder to bring back passengers,that should be a big prioity..my last encounter with ual was united express,and the service was bad,the agent who did NOT assist me at the counter was VERY rude,and the flight attendant onboard was more concerned with stiting in the jumpseat..this is not coming from a "grumpy" passenger,as i have always been polite and courteous..if they can change that attitude,they will go far in bringing back people to fly ual...

(Written on 2021年 01月 25日)(Permalink)

i guess this is a good thing for both carriers,as they can each ticket flights including the other carrier...without that,when weather issues or cancellations are involved,re -ticketing and refunds is a nightmare..southwest is a good example of that..

(Written on 2021年 01月 22日)(Permalink)

i thought this was already being done.."basic civility" is a rather broad term, but it can and does include rude and offensive language,loud and brash behavior,abusing a flight attendant or cockpit crew member,and just basic "family feud" or bar room brawl" behavior..that is apart from issues that encroach upon faa safety regulations like wearing the seatbelt,or trying to open an exit door!wearing a mask onboard is now included in individual airline safety regulations,and an airline does and should have a right of refusal to people not in compliance...

(Written on 2021年 01月 21日)(Permalink)

my goodness..as a at owner myself, i know how easy it is to "spopk" them, as well as to catch them! im glad the cat was found alive and healthy!

(Written on 2021年 01月 20日)(Permalink)

i believe i have seen this article before,but in any case,the faa should have already been doing this!

(Written on 2021年 01月 19日)(Permalink)

airlines have in their emergency kits on board,not only the electrical heart stimulators for emergncies and oxygen,but many other things in the emergency kits,including those plastic mouthpieces which are used to give cpr.mouth to mouth without actual physical contact on a persons face..these people saw a person in distress and jumped in to help,as a lot of "first responders" do,without thought to their own well being..i applaud them and ual should give them more than a $200 voucher,but cover any medical expenses they might have due to covid exposure,and give them free flights for life if they so choose!!!

(Written on 2021年 01月 19日)(Permalink)

this brings to mind the movie from a few years back called "the terminal"..it was quite entertaining!

(Written on 2021年 01月 19日)(Permalink)

i would prefer to have more specific and verifiable information on this issue..it is a fact that all of the airlines have cut service to various destinations,or have eliminated some at least temporarily..it is also a fact the whole point behind giving money to the airlines was in order to avoid bankruptcies and laying off workers and to keep at least some aircraft flying,,this artilce does not point out that the money was not just "handed out" to the airlines,but it is a LOAN that must be repaid when times are better for travel..thousands of enmployees to keep on when there are no planes flying is a "tough" call,and the money given to those who are furloughed or laid off,is akin to unemployment for a certain period of time..i know the "ins and outs" of the airline business,and although i was more familiar with the way the "old" american operated prior to u s airways taking over,management knows how to handle unions,payrolls,sick leaves,termination and WARN letters and a whole lot of o

(Written on 2021年 01月 15日)(Permalink)

there are persons (really there are),who dont just sit with headphones on or play with their phones or text or facebook or whatever, with their own devices while waiting for a plane..those are the people who actually might enjoy getting a sandwich or coffee and watching some cnn news feed..

(Written on 2021年 01月 14日)(Permalink)

it is about time this was done..the intent of having air marshalls on board was not to stop the passenger who had too many drinks from being a jerk,but to actually catch onboard someone who might pose a serious threat to the entire plane full of passengers and the crew..they were not supposed to be the "schoolteacher" handling temper tantrums or drunks..the faa will need to change the program if that is their new duties..

(Written on 2021年 01月 14日)(Permalink)